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usbir:faq [2014/11/30 21:01] 127.0.0.1 external edit |
usbir:faq [2017/11/12 11:34] bluey added shipping FAQ, since currently on WP site and will remove on upgrade. |
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| + | ====== Ordering FAQ ====== | ||
| + | |||
| + | ===== Where is my tracking number? ===== | ||
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| + | Tracking is only available on orders placed with Express or Priority shipping. Standard Shipping does not include a tracking number. If you placed an order that has tracking, the tracking number should have been emailed to you in the shipping notice. If you are missing the tracking number, please fill out a [[https://www.iguanaworks.net/osTicket/|Support Request]]. | ||
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| + | ===== Can you alter the customs value of a shipment? ===== | ||
| + | Um, no. The declared value of a shipment will match the price paid for that shipment. Sorry. | ||
| + | |||
| + | ===== Do you ship to [Insert Country]? ===== | ||
| + | We ship to any of the [[https://www.paypal.com/worldwide/|190 countries that Paypal supports]]. Basically if Paypal will process your transaction, we will ship it to you. | ||
| + | |||
| + | ====== USB IR Transceiver FAQ ====== | ||
| ===== Getting debug messages from igdaemon ===== | ===== Getting debug messages from igdaemon ===== | ||
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| If you are not getting the transmit range you expect, a couple things to check / try: | If you are not getting the transmit range you expect, a couple things to check / try: | ||
| - | 1. If you are using wired emitters, check that you are sending only on the odd channels, or you are using the stereo->mono adapter. See [[:#TransmitIRononlythedesiredchannels|above]] for more information. | + | 1. If you are using wired emitters, check that you are sending only on the odd channels, or you are using the stereo->mono adapter. See [[faq#transmit_ir_on_only_the_desired_channels|above]] for more information. |
| 1. Check that you have the right IR code. If you have a device expecting a 56 kHz carrier IR signal and you transmit at 38 kHz, it often will work (depending on the receiver) but with reduced range than if you were to transmit at 56 kHz. Most devices want 38 kHz signals, some at 56 kHz, so you might want to try both. | 1. Check that you have the right IR code. If you have a device expecting a 56 kHz carrier IR signal and you transmit at 38 kHz, it often will work (depending on the receiver) but with reduced range than if you were to transmit at 56 kHz. Most devices want 38 kHz signals, some at 56 kHz, so you might want to try both. | ||
| 1. If you are using SmartHome wired emitters, consider switching to our home-built IR emitter or buying a device with the built-in LED | 1. If you are using SmartHome wired emitters, consider switching to our home-built IR emitter or buying a device with the built-in LED | ||
